Terms & Conditions

Last updated: 22 August 2025

Applies to: WHIP (Weststar Halal Integrated Platform) on wghtc.com, operated by Weststar-Engineering Sdn Bhd (WESB) (Malaysia).

These Terms govern your access to and use of WHIP, a certification management platform that helps applicants submit, manage, and track halal certification processes with participating Certification Bodies (“CBs”).

1) Definitions

• “WHIP” refers to the platform and services provided on wghtc.com.
• “WESB” refers to Weststar-Engineering Sdn Bhd, the operator of WHIP.
• “CB” refers to Certification Body / authority participating in the certification workflow.
• “Applicant / User” refers to any person or organization using WHIP.
• “Fees” refers to application fee, auditor fee, and any other charges shown at checkout/invoice.

2) Platform Role (Middleman)

• WHIP provides workflow, data collection, tracking, and payment facilitation.
• WESB acts as a middleman for certain Fees and will remit applicable amounts to the CB.
• The CB is responsible for certification decisions, audit outcomes, and issuance/renewal status.

3) Account & Eligibility

• You must provide accurate and current information (company profile, contacts, scope, documents).
• You are responsible for safeguarding credentials and activities under your account.
• You must have authority to act on behalf of your organization when submitting applications.

4) Application Submission & Documents

• You are responsible for the accuracy and completeness of submitted information and documents.
• Uploading false, misleading, or unauthorized documents may result in rejection or suspension.
• CBs may request additional documents, clarifications, sampling, or site audits.

5) Fees, Billing & Payment

• Fees are displayed before payment (invoice/checkout). You agree to pay all applicable Fees.
• Payment processing may be handled by third-party providers (banks, FPX, card networks, gateways).
• Transaction references, timestamps, and receipts may be recorded for reconciliation and audit purposes.

6) Refunds & Cancellations

• Refunds/cancellations are governed by our Refund & Cancellation Policy.
• Because WESB remits Fees to the CB, you must notify us immediately if you require refund/correction so we can take action before disbursement (where possible).
• Once the CB starts processing or services (review/audit) are reserved/delivered, refunds may be limited or not possible.

Link placeholder: Refund & Cancellation Policy

7) Audit Scheduling, No-Show & Rescheduling

• Audit dates and availability depend on CB and auditor schedules.
• Late cancellations/no-shows may incur charges because auditor time may be reserved.
• We may offer rescheduling subject to CB/auditor availability and rules.

8) Acceptable Use

• Do not attempt to breach security, scrape data, reverse engineer, or disrupt WHIP services.
• Do not upload malware, illegal content, or content that violates third-party rights.
• Do not impersonate others or misrepresent CB approvals, halal status, or certification results.

9) Intellectual Property

• WHIP content, UI, branding, and software are owned by WESB or its licensors.
• You retain ownership of your uploaded documents; you grant WHIP/CBs the right to process them for certification workflow purposes.

10) Service Availability & Changes

• We may update, suspend, or modify WHIP features for security, compliance, or operational reasons.
• We do not guarantee uninterrupted availability; downtime may occur due to maintenance or outages.

11) Disclaimers

• WHIP provides a management and facilitation platform; it does not itself issue halal certification unless explicitly stated.
• Certification decisions rest solely with the CB and depend on their standards and assessments.
• WHIP is provided “as is” and “as available” to the extent permitted by law.

12) Limitation of Liability

• To the maximum extent permitted by law, WESB will not be liable for indirect, incidental, special, or consequential losses (loss of profit, business interruption, reputational harm).
• WESB is not responsible for CB decisions, audit outcomes, delays caused by CB processes, or third-party provider failures (banks/gateways/couriers).

13) Indemnity

• You agree to indemnify and hold WESB harmless from claims arising from your misuse of WHIP, false submissions, or violation of laws/third-party rights.

14) Governing Law

• These Terms are governed by the laws of Malaysia, unless otherwise required by mandatory local law.

15) Contact Us

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Related links (placeholders): Privacy Policy • Refund & Cancellation Policy